Overview of the topic:

Every trainer encounters difficult behaviours and situations in their career. The behaviour of a few can have an enormous impact on the wider group and as a result can critically injure the success of your programs. But wouldn’t it be great to have some sort of trainer’s first aid kit of items to get your sessions out of intensive care! This session will discuss 11 proven strategies aimed at minimising difficult behaviours experienced during face-to-face training, using creative training techniques and will highlight winning strategies that will help a classroom trainer to create a positive and exciting program for their learners.

Key Outcomes:

• Identify common “difficult” learner behaviours experienced in face-to-face training
• Outline six (6) key categories of strategies that can be used to overcome these behaviours
• Develop an awareness of how to minimise the effect of difficult behaviours using creative training techniques
• Identify eleven (11) specific ways to reduce the impact of difficult behaviours on other learners in classroom setting.